Terms & Conditions

01 — Scope

These terms and conditions govern the use of all services, placements, communication, deliverables, and interactions provided by Assisdant. By accessing or using any part of our service ecosystem including but not limited to talent sourcing, VA management, operational setup, or consulting you agree to be legally bound by the provisions outlined herein. These terms apply universally across jurisdictions and apply to all users unless explicitly superseded by a signed custom agreement. We reserve the right to amend or update these terms at any time to reflect changes in law, service offerings, or internal governance. Notification of such updates will be provided through official communication channels, and continued engagement with our services constitutes your acceptance of the revised terms.

02 — Eligibility and Access

Assisdant exclusively serves registered businesses and incorporated entities operating within the ecommerce industry. Access to our services, personnel, and infrastructure is contingent upon successful completion of a qualification process, acceptance of a service proposal, and execution of a client agreement. Unauthorized access or use of our proprietary systems, talent networks, or client platforms is strictly prohibited. All users must maintain the confidentiality of their access credentials, and any unauthorized sharing, resale, or duplication of systems, workflows, or human resources will result in immediate termination of service and may trigger legal action.

03 — Intellectual Property and Usage Rights

All frameworks, training libraries, systems, copy, visual assets, Standard Operating Procedures (SOPs), and digital infrastructure provided or used by Assisdant remain the sole intellectual property of Assisdant unless expressly transferred in writing. Clients receive a revocable, non-transferable license to utilize Assisdant's proprietary resources solely for internal use during the term of their active engagement. Any VA-produced output during the service term (including but not limited to documents, reports, communications, and designs) is considered property of the client upon delivery. However, any method, process, or system used to generate said deliverables remains proprietary to Assisdant.

04 — Payment Terms

Assisdant operates on a prepaid service model. All invoices must be settled in full prior to service commencement unless an alternative schedule has been approved in writing. Late or failed payments may result in suspension of service without notice. We do not offer prorated refunds or partial credits for periods of inactivity or underutilization. Adjustments to scope or service must be mutually agreed upon and will reflect in subsequent invoices. All amounts quoted are exclusive of VAT or applicable sales tax unless stated otherwise. Payment processing and billing disputes are managed through our dedicated finance team.

05 — Confidentiality and Data Protection

We uphold strict confidentiality for all client data, communications, and proprietary materials. All parties agree to maintain the secrecy of any non-public information exchanged throughout the engagement, including but not limited to business models, financial information, SOPs, and strategic documents. Assisdant complies with GDPR, CCPA, and applicable international data laws. Data is stored on encrypted infrastructure and subject to stringent access controls. Any breach, suspected or confirmed, will be disclosed to affected clients within 72 hours, along with mitigation actions.

06 — Service Level and Limitations

While Assisdant provides fully managed Virtual Assistant support, we make no warranties regarding specific business outcomes, performance metrics, or financial return. All services are delivered on a best-effort basis, aligned with the scope and agreed KPIs. We do not assume liability for damages arising from platform outages, third-party vendor issues, or internal decisions made by the client based on our input. Our team strives for operational continuity, but we do not guarantee uninterrupted access to assigned personnel due to illness, turnover, or force majeure.

07 — Cancellation and Termination

Either party may terminate the service agreement with written notice, adhering to the notice period defined in the onboarding document or contract (typically 14 calendar days). Upon termination, all active tasks will be completed to the extent feasible within the notice period, and any remaining fees will become due immediately. Access to Assisdant systems and assigned VAs will be revoked on the final date of service. We reserve the right to terminate service immediately in cases of breach, abuse, or reputational risk.

08 — Governing Law

These terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the competent courts in Amsterdam. This applies irrespective of the client's location or domicile.

09 — Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt an amicable resolution through written dialogue and mediation. All disputes will initially be handled through a structured resolution protocol, starting with written notice and a 10-day resolution window. If unresolved, a neutral mediator will be appointed jointly by both parties.

10 — Contact and Legal Correspondence

For any inquiries, concerns, or formal notices regarding these terms, please contact legal@assisdant.com. Legal correspondence must include the client's registered business name, service agreement ID (if applicable), and a clear description of the matter. We aim to respond to legal inquiries within 5 business days. General support inquiries should be directed to our operations team via the contact section on our website.

Assisdant is a private entity registered under Dutch law. All rights reserved.