Privacy Policy

01 — Introduction

This Privacy Policy outlines how Assisdant collects, uses, stores, and protects the personal and operational data of its clients and users. We are committed to maintaining the highest level of confidentiality and integrity in all aspects of data handling. By engaging with our services, platforms, or communication channels, you agree to the terms described herein. This policy applies globally, regardless of your country of residence or operation.

02 — Information We Collect

We only collect information necessary to deliver and improve our services. This includes contact details (such as name, email, and phone number), business details (including your brand name, site, and operational context), and relevant documents submitted during onboarding. For internal performance and security, we may collect behavioral metadata such as login timestamps, workflow usage, and support interactions. We do not collect sensitive personal data unless explicitly required for compliance purposes and with your clear consent.

03 — How We Use Your Data

We use your data to onboard, assign, and manage Virtual Assistants effectively. This includes training personalization, system access, performance monitoring, and workflow integration. We also use data to improve our platform, refine internal processes, and deliver tailored support. Under no circumstance will your data be sold, licensed, or shared with third parties for marketing or profiling purposes. Data use is strictly limited to operational necessity and contractual obligations.

04 — Data Storage and Security

All data is stored on encrypted servers hosted in Tier 1 data centers with full compliance to ISO 27001, GDPR, and CCPA where applicable. Access is restricted to authorized personnel with tiered access permissions and role-based controls. Regular audits, two-factor authentication, and session monitoring ensure that no unauthorized parties access your data. Any breach or incident will be disclosed to affected parties within 72 hours, alongside a mitigation report.

05 — Data Retention

Your data is retained only for the duration necessary to fulfill contractual obligations. Upon cancellation or inactivity, operational data is archived and then permanently deleted within 60 days unless otherwise required for legal or financial compliance. You may request early deletion of your data at any time by contacting our support team.

06 — Third-Party Tools

We may integrate secure third-party tools such as CRM systems, project managers, or messaging platforms solely to facilitate service delivery. These tools are vetted for compliance and reviewed quarterly. No third-party receives direct access to your personal or operational data without a written agreement ensuring equivalent privacy standards.

07 — Your Rights

You have full rights to access, correct, or delete any data we store about you. You may also request a copy of all information held or object to certain types of data processing. All requests will be honored within 10 business days unless prohibited by law. If at any time you believe your rights are being infringed, you may file a complaint with your national data protection authority or contact our privacy team directly.

08 — Cookies and Tracking

We use essential cookies to enable site functionality and analytics. These cookies do not collect personally identifiable information and are not used for advertising purposes. You may disable cookies through your browser, but doing so may limit certain site features. We do not use third-party tracking scripts or behavioral ads.

09 — Policy Updates

This Privacy Policy may be updated to reflect changes in technology, legal obligations, or our services. When updates occur, we will revise the "Last Updated" date and notify users via email or in-platform message. Continued use of our services constitutes acceptance of the latest policy version.

10 — Contact and Legal Correspondence

For any questions, concerns, or formal requests related to your privacy, please contact our compliance lead at legal@assisdant.com.